Communication is a cornerstone of any relationship, especially a romantic one, but that doesn't make it an easy thing to master. Luckily, there's a simple way to strengthen your relationships that can ...

We have all been in a situation where you’re having a conversation with someone and can’t quite remember everything that person said. Don’t let that be the case when it comes to business transactions; ...

Active listening helps managers and leaders uncover blind spots, challenge thinking and make better decisions. I was raised in the suburbs of New York City, a region infamous for talking, not ...

The following excerpt is from Jill Schiefelbein’s book Dynamic Communication. Buy it now from Amazon | Barnes & Noble | IndieBound or click here to buy it directly from us and SAVE 60% on this book ...

We’ve all been there. You’re speaking to someone and even though you know they’re hearing you, you get the sense they’re not really listening. As frustrating as that can be, most us would probably ...

In our everyday life, we continually verbally and non-verbally interact with those in our surroundings both in our personal and professional lives. We do this by means of encoding and decoding ...

Mastering active listening can transform CX by building trust; it's a powerful conduit for enhancing customer satisfaction and loyalty. When it comes to customer experience (CX), active listening ...

We've all been there. You're sharing something important, like a frustration, an idea, or a vulnerability, and the person across from you is doing "all the right things." They're nodding. They're ...