“What v3 has done is integrate ITIL’s different components much better,” explains Robert Humphrey, global process governance director at Computer Sciences Corp. “With the introduction of the ...

It’s been nearly a year since Version 3 of the IT Infrastructure Library (ITIL) came out. The update to ITIL, a framework for best practices in IT service delivery, was intended to sharpen its focus ...

* Introduction to ITIL Every network operations center needs to implement standards for the efficient and effective management and control of its people and resources to meet the needs of its users.

ITIL 4 in 10 minutes You want an introduction to ITIL 4 or, perhaps, more information. But you don’t have the time to read the 122-page ITIL Foundation: ITIL 4 Edition book. No problem. This ebook, ...

IT can no longer deliver services based on technology fiefdoms or silos as it has in the past. This practice is dead. Organizations that refuse to accept it will either dissolve, get outsourced, or ...

16 January 2007 Dubai - The Gulf Chapter of IT Service Management Forum (itSMF), a global non-profit organisation, the only internationally recognized and fully independent organisation dedicated to ...

The IT Infrastructure Library (ITIL) offers best practices for delivering IT services using a systematic approach to IT service management (ITSM). ITIL certification is near the top of almost every ...

The latest version of ITIL emphasizes knowing how an organization will service a system before it's built. But to get the full benefits of these best IT practices takes a lot of training. In its ...