ASC, a global provider of tools that record, analyze and evaluate communications, announced the release of a new integrated quality monitoring application, (IQM). Michael Sauer, Vice President of ...

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Due largely to the coronavirus pandemic and the increasing number and intensity of wildfires, many people have become more concerned about air quality, including in their own homes. To track indoor ...

Your business is increasingly challenged to capture, manage, and learn more from the complete range of customer interactions in your contact center, while maintaining quality service levels. Quality ...

“The launch of TantaComm Evaluate serves as an additional layer to Capture, our foundational interaction recording platform,” stated Ruben Moffett, Chief Operating Officer. “Evaluate builds upon ...

What if the air you breathe every day, inside your home or workspace, was silently affecting your health? From fatigue and headaches to long-term respiratory issues, poor indoor air quality is often ...

Workflow automation, media processing, and video quality monitoring broadcast technology firm Telestream has brought to market ARGUS, its next generation centralized video monitoring management ...

IRVINE, Calif., Nov. 22, 2022 /PRNewswire/ -- ENow, an award-winning Monitoring & Reporting technology platform, announced a new Microsoft Teams Call Quality Monitoring & Reporting module that enables ...

Call center quality monitoring elevates the customer experience. Discover when to use real-time vs post-call methods for top-notch service. Consistent, high-quality customer service is a key element ...