Sentiment Analysis is a branch of Natural Language Processing (NLP) that involves determining the emotional tone or opinion expressed in a piece of text. It is commonly used to analyze social media ...

Cultural sensitivity matters. Sentiment systems now account for cultural nuances, which helps support global trust and better customer relationships. Throughout my three and a half decades in the ...

Customer sentiment is the emotional tone or attitude expressed by customers toward a brand, product or service. Understanding this can give companies a significant advantage in shaping business ...