With this new collaboration, Zendesk continues its ongoing repositioning as a one-stop customer experience shop.

New bi-directional flow fuels personalized customer journeys and AI-ready agent intelligence in the contact centerSan Diego, Dec. 04, 2025 (GLOBE NEWSWIRE) -- Tealium today announced its new ...

Along with featuring AI-using customers like Centrica and Priceline, Amazon Connect doubled down on its “Connect is AI” ...

Users of cloud conttact center software from NiCE, Genesys, Amazon Connect, and SharpenCX can now add accessibility technology from NexTalk.

NexTalk, a leader in accessible communication technologies, has expanded integration capabilities and compatibility with four of the industry's most widely used cloud and contact center platforms: ...

Invent, Zendesk announced a Strategic Collaboration Agreement (SCA) with Amazon Web Services (AWS) to accelerate AI-powered ...

AWS signals a competitive posture in the CCaaS market with new agentic AI capabilities for Amazon Connect ahead of AWS ...

AI "teammates," faster product development, and a pivot in Amazon’s applied-AI strategy: AWS SVP Colleen Aubrey joins the ...

Amazon.com, Inc. stock rated buy as AWS accelerates with data center, AI, and custom silicon expansions. Click for my AMZN ...

Amazon, Google and Microsoft want the case thrown out. A grid watchdog has proposed an effective moratorium on new data centers.

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If the product name sounds familiar, it should. It's a collab with Nvidia that combines AWS tech with the chip maker's tech.