Imagine working in a call center where you have a script to follow. Would you read it word for word, or would you deviate from the script to sound more natural instead of robotic? In this story, one ...

Smart IVR represents the next generation of interactive voice response systems. Learn what it can do for your customers and your bottom line. Master the art of routing with ready-to-use IVR scripts ...

MUMBAI, (IANS) – The streaming documentary ‘Bogus Phone Operators’ unravels one of the biggest call center scams in India. The documentary exposes the ‘Thane Call Center Scam’ and goes behind the ...

Amazon is turning its sprawling cloud, retail, and logistics empire into a test bed for a new generation of AI agents that do ...

Successful digital journeys are powered by something profoundly human: the willingness to think differently, learn ...

VMware is taking Allstate to federal court, accusing the insurer of obstructing a software licensing audit and ignoring key ...

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GeekWire chronicles the Pacific Northwest startup scene. Sign up for our weekly startup newsletter, and check out the GeekWire funding tracker and VC directory. by Taylor Soper on Dec 8, 2025 at 9:14 ...

Readers Edition. This is the (nearly) annual tradition of you, RPS readers, telling us where we went wrong in our annual ...

Marketing hype is calling everything an agent, but mislabeling automations or souped-up chatbots as agents is a governance ...

Explore the top 7 API automation testing tools for software developers in 2025, their features, strengths, pricing, and how they enhance API reliability and performance.

Express Scripts (Cigna) offers three Medicare Part D prescription drug plans, among other services. Express Scripts Medicare Part D plans range in cost from low premiums and low copays to broad ...