Genesys announced at its annual Xperience 2025 event in Nashville it is expanding its strategic partnership with ServiceNow to enable “agent-to-agent” (A2A) orchestration aimed at customer service.

NASHVILLE, Tenn., September 09, 2025--(BUSINESS WIRE)--Today at Xperience 2025, Genesys®, a global cloud leader in AI-Powered Experience Orchestration, announced an expanded strategic partnership with ...

ServiceNow Channel Chief and SVP Michael Park shares thoughts on AI, going deeper into CRM and building a reputation in ...

RGP has launched rIQ, a proprietary AI accelerator that powers GenAI with the data and logic needed to deliver more accurate service solutions.

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A customer relationship management, or CRM, system uses a database to accumulate information about business prospects and customers, including product needs and purchasing history. Various businesses ...

PARIS & MÖGLINGEN, Germany--(BUSINESS WIRE)--USU GmbH acquires Mayday, the leading provider of AI-powered knowledge management in France, thereby consistently driving forward its international growth ...

ServiceNow, Inc. (NYSE:NOW) is one of the Best Stocks to Invest in for the Next 5 Years. On September 3, the US General Services Administration (GSA) announced a OneGov agreement with ServiceNow, Inc.

With nearly two decades of retail management and project management experience, Brett Day can simplify complex traditional and Agile project management philosophies and methodologies and can explain ...

A report from Research and Markets projects the global AI agents market to grow from $5.1 billion in 2024 to $47.1 billion by ...

The best plumbing service software is Housecall Pro, thanks to its easy-to-use interface for managing bookings, massive feature catalog, and built-in marketing functionality. ServSuite by FieldRoutes ...