Contact centers have evolved far beyond phone banks and scripts. A modern contact center is now integrated with AI, analytics and omnichannel communications that allow service agents to seamlessly ...

Have you played around with the new iOS 26 yet? Here's how to download it on your iPhone if you haven't yet — once you do, you'll notice several new changes, including a clear design called Liquid ...

Cybersecurity agencies warned that threat actors have exploited two security flaws affecting Cisco firewalls as part of zero-day attacks to deliver previously undocumented malware families like ...

The US’s Cybersecurity and Infrastructure Security Agency has issued an emergency directive, calling the hacking campaign 'widespread.' ...

In the classic view, DNS, often referred to as the “phone book” of the internet, resolves human-readable internet domain names into IP addresses. Akin to the power grid, DNS is a fundamental part of ...

If you’re tired of feeling attached to your phone but also need a little incentive to stop picking it up, you may be in luck. There’s a new mobile phone company that will actually pay you to use your ...

As more bans on internet content appear in the US, we reached out to users to see why and how they're adopting VPNs for a privacy fix. Dashia is the consumer insights editor for CNET. She specializes ...

The Mumbai customs department has approached the Supreme Court, challenging three Reliance group companies, Reliance Sibur Elastomers Pvt. Ltd, Reliance Corporate IT Park Ltd, and Reliance Digital ...

The Anderson County grand jury has returned indictments against former Clinton high school principal Dan Jenkins . Dan Jenkins resigned as Principal of Clinton a midst the Clinton high school grade ...

When social psychologist Jonathan Haidt published his book, "The Anxious Generation," in March 2024, he told TODAY.com that by the end of 2025, the role of screens in kids’ lives would look completely ...