Agent Insights & Call Activity at Your Fingertips. This Power BI dashboard tracks calls answered, answer speed, & customer satisfaction. Built with Power BI & Excel.

Sessional services are now collecting and reporting attendance data in Arrival. Thank you to all the sessional services who have been working through the transition from paper-based collection methods ...

Welcome to the Modernize your code solution accelerator, designed to help customers transition their SQL queries to new environments quickly and efficiently. This accelerator is particularly useful ...

Microsoft has found no link between the August 2025 KB5063878 security update and customer reports of failure and data corruption issues affecting solid-state drives (SSDs) and hard disk drives (HDDs) ...

Microsoft is refusing to tell Scottish policing bodies where and how the sensitive law enforcement data uploaded to its cloud services will be processed, citing “commercial confidentiality”. As part ...

Excel Copilot is a glimpse of what’s next — and a reminder of what AI still can’t do.