AI isn't some futuristic dream anymore; it's a real-world game-changer that's transforming how every business runs.

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Taylor Swift’s new album, “The Life of a Showgirl,” features a song that has fans wondering if it’s a diss track aimed at ...

What used to be a five-minute call to Wisconsin's licensing agency can now take over half an hour after wait times at the Department of Safety and Professional Services' call center spiked in July. At ...

With three years spent researching, comparing, and testing software products, Tyler Webb is an expert on all things telecommunications. With work featured on GetVoIP.com, he's written over 150 ...

We collaborate with the world's leading lawyers to deliver news tailored for you. Sign Up for any (or all) of our 25+ Newsletters. Some states have laws and ethical rules regarding solicitation and ...

NEW YORK — Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information and ...

The ordinance includes the creation of a new fund to manage the revenues and expenses associated with the call center. Subscribe to get twice-daily updates on the latest local news and information in ...

CBI investigates illegal Nashik call centers that conned UK residents, freezing accounts and arresting key suspects involved in fraud and data breaches.

CUMBERLAND COUNTY, Pa. — Hundreds of Cumberland County residents showed up Monday night expecting a question-and-answer session about a proposed data center near Carlisle. Instead, they were met with ...

Seven people told The Times they were paid to sue L.A. County over sex abuse, raising questions about whether some claims ...