With the arrival of AI, the human headcount in the contact center—including people who might otherwise answer a call and talk ...

AI isn't some futuristic dream anymore; it's a real-world game-changer that's transforming how every business runs.

The incident happened around 1 p.m. on Saturday, Sept. 13, at the Towne Center at Somers, according to the Somers Volunteer Fire Department. Fire and EMS units arrived to find a vehicle had struck the ...

The incident happened around 1 p.m. on Saturday, Sept. 13, at the Towne Center at Somers, according to the Somers Volunteer Fire Department. Fire and EMS units arrived to find a vehicle had struck the ...

The ordinance includes the creation of a new fund to manage the revenues and expenses associated with the call center. Subscribe to get twice-daily updates on the latest local news and information in ...

NEW YORK — Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information and ...

LA CENTER, Wash. (KATU) — The La Center School District announced that schools will be closed from Monday, September 8, through Wednesday, September 10, 2025, as mediation with the La Center Education ...

Matthew Guyett is a freelance writer who covers WWE. He has been a pro wrestling fan since the Attitude Era when he was fascinated by The Rock. He has become a massive CM Punk fan as he resonates with ...

The Arlington City Council this week took its first step toward suspending the city’s anti-discrimination ordinance and amending its Unity Goals with a 6-2 vote to do so on Tuesday, Sept. 2, according ...

Over the past 10 days, more than a dozen college campuses have been the target of the dangerous criminal hoax known as ...

Two US senators have introduced the “Keep Call Centers in America Act of 2025” (S.2495) to the U.S. Senate, a proposed federal legislation that would penalize employers who outsource call center ...

GeekWire chronicles the Pacific Northwest startup scene. Sign up for our weekly startup newsletter, and check out the GeekWire funding tracker and VC directory. by Taylor Soper on Aug 28, 2025 at 2:00 ...